Discover How Your Digital
Customer Experience Measures up!
Use the _Action Digital Score tool to get an evaluation of your digital CX maturity using objective, peer-based performance standards. Best of all, it's completely free!
The _Action Digital Score is a straightforward and user-friendly tool designed for both B2B and B2C IT professionals in the customer experience industry.
You’ll be scored against the following digital archetypes:
The _Action Digital Score Tool helps you evaluate how well your digital customer experience contributes to overall organizational performance, providing clear insights and actionable steps, following five key digital archetypes:
Digital CX Champions
Combine a consistent digital strategy with delivery excellence, setting industry benchmarks.
Digital CX Trailblazers
Showcase distinct advances in digital business with a cutting-edge portfolio of innovative solutions.
Digital CX Performers
Focus on digitalizing their core value chain while delivering outstanding and innovative customer experience solutions.
Digital CX
Followers
Consistently work towards advancing digital skills in both strategy and delivery, steadily improving their digital customer experience.
Digital CX
Starters
Currently lacking in digital skills but are beginning to use digitalization to enhance overall efficiency and effectiveness.
